Returns/Exchanges & Shipping Policy
Your return must be received by Gerhard Koch within 30 days of purchase. The returned item(s) must have its original tags attached, unworn and in new condition.
Please include a note on your order invoice on what exactly you like to do with your return ( exchange, charge-back etc.) If no order invoice, please write down your order #, email, phone number in which you can be reached at. Thank you!
If your item is not in stock you will be refunded. Please allow 10 -15 days to be delivered once it has been reshipped.
You can ship it back to us the cheapest way possible, just make sure you get a tracking #.
Markou Botsari 54, Kallipoli
Piraeus Zip. 18538 Greece
Orders ship within 24 hours Monday-Friday. All weekend orders will ship the following Monday.
Domestic orders will ship via USPS Priority (Orders under 1 lbs ship USPS First-class). Once shipped domestic orders will be delivered within 1-4 business days.
International orders will ship via USPS first-class. Once shipped international orders should be delivered within 5-15 business days depending on your location.
Depending on customer's location most of the orders will be dispatched from our warehouse located in Athens Greece via ELTA Priority (Hellenic Postal Services).
Keep in mind due to COVID-19 impact, might be delivery delays.